Privacy Policy

Privacy Policy
Effective Date: April 1, 2026
NW Drivers Ed (“NW Drivers Ed,” “we,” “us” or “our”) respects your privacy. Protecting your
personal information is important to us, so we have set out here what personal information
we collect, what we do with it, and your choices and rights.
By using or accessing any of our websites, products, and services (collectively, the
"Services"), you confirm you have agreed to the Terms of Service and have read and
understood this Privacy Policy and our Cookie Policy.
You can find out about your rights and choices in Section 6 below.
For clarity, we define an “End User” as someone who visits, purchases from, makes a
booking with or otherwise uses our Services.
We also use specific terms in this Privacy Policy to define our role under data privacy laws
with respect to the personal information we process:
• “NW Drivers Ed Controlled Information” is personal information for which NW
Drivers Ed acts as the “data controller” (or similar term under applicable law) and
determines the purposes and means of processing. This includes personal
information provided by an End User via webform as well as information
automatically received (including via cookies or similar tracking technology) when
an End User visits our Services website (such as the End User’s IP address), which
we process for our own purposes, including to foster the security and integrity of our
Services.
We explain below how we collect and use NW Drivers Ed Controlled Information and your
rights. If you are an End User, read below to learn about how we collect and use your Site
Usage Information as described in Section 2 below.
Table of Contents:
1. How does this Privacy Policy apply?
2. Information we collect
3. How we collect your information
4. How we use your information
5. How we disclose your information
6. Your rights and choices
7. How we protect your information
8. How we retain your information
9. Data transfers
10.Data Privacy Frameworks
11.Updates to this Privacy Policy
12.Who is NW Drivers Ed?
13.How to contact us
Appendix A. Cookie Policy
1. How does this Privacy Policy apply?
This Privacy Policy describes what we do with End User Information, such as End User
contact information, information about how End Users use and interact with our Services,
and information End Users submit to our customer support.
We use cookies and similar technologies. See Addendum A for how our Cookie Policy
describes what we do in that regard.
We may use and disclose End User Information:
• to enforce our Terms & Conditions and other legal terms and policies;
• to comply with applicable legal requirements, such as tax and other government
regulations and industry standards, contracts or law enforcement requests; and
2. Information we collect
We collect various information regarding you or your device. This includes the following:
• Contact Information: If you book an appointment or purchase a service from us, we
collect information about you, including your full name, mailing address, phone
number, email address, date of birth, and Oregon Customer Number.
We may also collect anonymous demographic information, which is not unique to
you, such as your age.
• Payment Information: Information you provide if you sign up for Services you have to
pay for (e.g., a drive test). For most paid Services, this will include your billing
address as well as a portion of your payment information which is provided to us
from our payment processor (such as the last four digits, the country of issuance
and the expiration date of the payment card).
• Site Usage Information: Technical browsing or other information from your use of the
Services or from your visits to our website. This may include IP addresses,
preferences, web pages you visited, information about your browser, network or
device (such as browser type and version, operating system, internet service
provider, preference settings, unique device IDs, and language and other regional
settings) and information about how you interact with the Services (such as
timestamps, clicks, scrolling, browsing times, searches, transactions, referral
pages, load times, and problems you may encounter, such as loading errors). If
you’re using one of our mobile applications, Site Usage Information could also
include your precise location information if your mobile device settings authorize us
to collect this information.
• Children Under 13: We do not knowingly collect personally identifiable information
from children under the age of 13. If you are under the age of 13, you must ask your
parent or guardian for permission to use this website.
3. How we collect your information
We obtain information about you from various sources. We do this in three main ways:
• You provide some of it directly (such as by booking an appointment).
• We record some of it automatically when you use our Services (including with
technologies like cookies).
We’ve described this in more detail below.
a. Information you provide
When you use our Services, we collect information from you in a number of ways. For
instance, we ask you to provide your name, mailing address, email address, and phone
number to book an appointment. We also maintain your Communication Information that
you provide to us.
Sometimes we require you to provide us with information for contractual or legal reasons.
For example:
• We may ask you to provide an Oregon Customer Number to determine your
eligibility for our services and to transmit test result information to the Oregon
Department of Motor Vehicles;
We’ll normally let you know when information is required, and the consequences of failing
to provide it. If you do not provide requested information, you may not be able to use our
Services if that information is necessary to provide you with the service or if we are legally
required to collect it.
b. Information obtained from your use of our Services
When you use our Services, we may collect Site Usage Information about your activity on
and interaction with the Services.
Some of this information is collected automatically using cookies and similar technologies
when you use our Services. Some of this information is similarly collected automatically
through your browser or from your device.
c. Information obtained from other sources
Currently, our payment processor is Authorize.net. The payment processor uses and
processes your complete payment information in accordance with its applicable privacy
policy.
• If you sign up for paid Services with us using a payment card, we obtain limited
information about your payment card from our payment processor, such as the last
four digits, the country of issuance and the expiration date.
4. How we use your information
When we process your information pursuant to this Privacy Policy, we do so for the
following purposes:
• Provision of the Services to End Users. Book, change, cancel appointments,
purchase services and goods, process your payments to us, and receive support for
your inquiries.
• Communicating with you. Communicate with you, including by sending you emails
about your transactions and Service-related announcements.
• Processing your payments. Receive payment from you for paid Services.
• Customizing the Services. Provide you with a customized Services experience. For
example, we may use your location information to determine your language
preferences or display accurate date and time information. We may also use
cookies and similar technologies to help us achieve this purpose.
• Improving our Services. Learn about and analyze how the Services are accessed
and used and evaluate and improve our Services (including by developing new
products and services and managing our communications). For example, if we learn
that most End Users of paid Services use a particular integration or feature, we
might wish to expand on that integration or feature.
• Security. Foster the safety, security and integrity of our Services. If you use the
Payments Services, this also includes fraud and risk monitoring, such as verifying
your identity, determining your eligibility for certain Payments Services, detecting
and investigating fraud and mitigating financial loss or other harm to you, NW
Drivers Ed, or others.
• Third party relationships. Manage our vendor, partner and other third-party
relationships.
• Enforcement. Enforce our Terms & Conditions and other legal terms and policies.
• Protection. Protect our and others’ interests, rights and property.
• Complying with law. Comply with applicable legal requirements, such as tax and
other government regulations and industry standards, contracts or law enforcement
requests (including ICANN, registry, ccTLD or registrar rules, regulations and
policies).
We may de-identify information we collect so the information cannot reasonably identify
you or your device, or we may collect information that is already in de-identified form and
use such information for purposes such as to conduct research, to improve our Services,
for troubleshooting purposes or to help detect and protect against error, fraud or other
criminal activity. We commit to not de-aggregating or re-identifying the aggregated and/or
anonymized data that we process. Our use and disclosure of de-identified information is
not subject to any restrictions under this Privacy Policy, and we may use and disclose it to
others for any purpose, without limitation.
5. How we disclose your information
We may disclose information about you in the following circumstances:
• Vendors: We disclose information about you to our vendors that perform services on
our behalf. These include providers of the following types of services:
o Information technology vendors. These vendors enable us to operate our
Services in a fast, reliable manner by providing us with technology services
like data hosting and cloud computing resources. We disclose data such as
Payment Information and Site Usage Information to them to enable them to
provide these services to us.
o Safety and security vendors. These vendors enable us to keep our Services
safe and secure, such as by scanning, detecting and investigating possible
violations of our policies or suspicious behavior, including fraud or other
security or safety violations. We share End User Details and Site Usage
Information with them to enable them to provide these services to us.
o Payments Services vendors. These vendors enable us to operate and provide
the Payments Services, provide the Processing Services, perform
administrative payment functions, perform individual identity or bank
verification and prevent or investigate suspected risk, fraud, security threats,
or illegal and malicious activity. We may disclose End User Details and Site
Usage Information to them to enable them to provide these services to us.
o Professional advisors. In limited cases, we may need to disclose your
information with our professional advisors like our external lawyers or
financial advisors who help us comply with our legal and financial
obligations. Depending on the circumstances, we may share any of the
information described in Section 2 above to them.
• Third party plugins and social networks. We may disclose information about you to
other parties that operate website plugins, social media platforms or similar thirdparty services to improve your experience, at your direction, or when you
intentionally interact with the plug-in. For example, when you use a third-party
service to leave a review, we disclose the fact that you did so with that third party
service.
• Process payments. We transmit your Payment Information via an encrypted
connection to our payment processors.
• Following the law or protecting rights and interests.
protect our or others’ rights, property or interests (such as enforcing our Terms &
Conditions), prevent fraud or abuse of NW Drivers Ed or our End Users or prevent
other criminal or illegal activity. For example, we may disclose your information in
response to valid legal requests sent by public or governmental authorities (such as
to meet national security or law enforcement requirements) or sent by third-party
non-governmental individuals or organizations pursuant to a validly issued
subpoena, other valid legal process under applicable law or bona fide request to
investigate or prevent criminal or other illegal activity. Depending on the
circumstances, we may disclose any of the information described in Section 2
above to them.
• Business transfers. If we're involved in a reorganization, merger, acquisition, sale of
some or all of our assets or other business transaction, depending on the
circumstances, we may disclose any of the information described in Section 2
above as part of the negotiation, consideration or effectuation of such transaction.
6. Your rights and choices
Where applicable law requires (and subject to any relevant exceptions or obligations under
law), you may have the right to access, port, update, change or delete personal
information.
You may have the right to restrict or object to the processing of your personal information or
to exercise a right to data portability under applicable law.
You can access, update, change or delete personal information related to your
appointment(s). Please note that we may need to verify your identity in connection with
your requests, and such verification process may require you to provide us with additional
information we maintain about you to verify your identity. If we are unable to verify your
identity or request, we may not, in accordance with applicable law, be able to fulfill your
request. You may also contact us by email at [email protected] to submit a
request.
Please note that, for technical reasons, there will likely be a delay in deleting your personal
information from our systems when you ask us to delete it. To the extent permitted under
applicable law, we may also retain personal information in order to comply with the law,
protect our or others’ rights, resolve disputes or enforce our legal terms or policies.
Additionally, if we rely on consent for the processing of your personal information, you have
the right to withdraw it at any time and free of charge. When you do so, this will not affect
the lawfulness of the processing before your consent withdrawal.
In some jurisdictions, applicable laws provide individuals the right to object to or opt out of
a significant decision affecting them if the decision resulted from automated processing.
While NW Drivers Ed may, in some limited cases as described in this Privacy Policy,
process your personal information in an automated manner, it is unlikely that an objection
or opt out right would apply to such processing. This is because: (a) a human being may be
involved in the process (so the processing is not fully automated); (b) no such right applies
because the process relates to an exempted purpose, such as performing our contract with
you or the detection or prevention of fraud or illegal activity; or (c) the processing does not
actually result in a significant decision affecting you as an End User. If you believe
automated processing by our Services has resulted in a significant decision affecting you,
you may contact us by email at [email protected] to request more information
and/or request that a human review such decision.
You have the right to lodge a complaint with a competent supervisory authority, subject to
applicable law. See Section 12 below.
7. How we protect your information
While no service is completely secure, we have a dedicated security team. We maintain
administrative, technical and physical safeguards that are intended to appropriately
protect against accidental or unlawful destruction, accidental loss, unauthorized
alteration, unauthorized disclosure or access, misuse and any other unlawful form of
processing, of the personal information in our possession. We employ security measures
such as using firewalls to protect against intruders, building redundancies throughout our
network (so that if one server goes down, another can cover for it) and testing for and
protecting against network vulnerabilities.
8. How we retain your information
We retain your information for as long as needed to provide you with the Services. We also
retain your information for as long as necessary to achieve the purposes described in this
Privacy Policy, for example, to comply with our legal obligations, protect us in the event of
disputes, enforce our agreements or to protect our or others’ interests.
The precise periods for which we keep your information vary depending on the nature of the
information and why we need it. Factors we consider in determining these periods include
the minimum required retention period prescribed by law or recommended as best
practice, the period during which a claim can be made with respect to an agreement or
other matter, whether the information has been aggregated or pseudonymized, and other
relevant criteria.
You may delete your account by contacting us at [email protected].
Please note that in the course of providing the Services, we may create, collect and/or
maintain de-personalized information, which we may retain indefinitely.
9. Data transfers
Your personal information may be transferred to countries other than where you live, such
as, for example, to our contracted third-party servers in the EU. We also store your
information locally on the devices you use to access the Services.
Your personal information may be transferred to countries that do not have the same data
protection laws as the country in which you initially provided the information. For example,
data we store may be accessible to law enforcement and national security authorities
under certain circumstances.
We rely upon a number of means to transfer personal information which is subject to
European Region data protection laws. These include:
• Adequacy decision. We may, in accordance with Article 45 of the GDPR, transfer
personal information to recipients that are in a country that the European
Commission data protection supervisory authority has confirmed, by decision,
offers an adequate level of data protection (“adequacy decision”). We rely on these
adequacy decisions to transfer personal information to recipients located in
countries that are part of the EU. The adequacy decision is available at the link
below:
o European Commission adequacy decisions
• Data Privacy Frameworks. We transfer personal data from NW Drivers Ed in the US
to the EEA pursuant to the Data Privacy Frameworks. An adequacy decision was
adopted for the EU-U.S. Data Privacy Framework.
• Standard data protection clauses (“SCCs”) and other transfer methods. For
countries without an adequacy decision, we transfer, in accordance with Article 46
of the GDPR, personal information to recipients that have entered into the approved
form of transfer contract (SCCs) for the transfer of personal data to the European
Region. We may, where there is no adequacy decision, alternatively make a transfer
based upon Article 46 of the GDPR using an approved certification mechanism or
code of conduct or binding corporate rules.
You can find out more information about these transfer mechanisms here.
10. Data Privacy Frameworks
NW Drivers Ed complies with the Data Privacy Frameworks to provide a legal basis for
transfers of personal data from NW Drivers Ed in the US to the EEA. NW Drivers Ed has
certified its compliance to the Data Privacy Frameworks.
NW Drivers Ed’s certification extends to its processing of personal information (received
from the US under the Data Privacy Frameworks) of the type and for the purposes
described in this Privacy Policy. This Privacy Policy also describes the types of third parties
to which personal information is disclosed (and the purposes for such), individual’s right of
access, the choice and means offered to limit the use and disclosure of personal
information and that personal information is disclosed in response to legal requests by
public authorities where necessary, including to meet national security or law enforcement
requirements.
NW Drivers Ed is committed to treating personal information sent to the European Region
pursuant to the applicable Data Privacy Framework in accordance with the principles
thereof (the “DPF Principles”). You can learn more about the Data Privacy Frameworks (as
determined based upon the country from which the personal information was received)
and DPF Principles by visiting https://www.dataprivacyframework.gov/. For purposes of
enforcing compliance with the Data Privacy Frameworks, NW Drivers Ed is subject to the
investigatory and enforcement authority of the US Federal Trade Commission.
Our accountability for personal information we receive and subsequently transfer to a third
party is described in the DPF Principles. In particular, we may use third parties to process
data on our behalf as described in this Privacy Policy, and we remain liable if they do so in a
manner inconsistent with the DPF Principles, unless we prove that we are not responsible
for the event giving rise to the damage.
If you have a question or complaint you believe to be within the scope of our Data Privacy
Frameworks certification, please contact us first at [email protected], or using the
contact details in the “How to contact us” section below. Any complaint must include a
description of your claim and proof of your relationship with NW Drivers Ed. We'll respond
within 45 days.
Any complaint that we can’t resolve directly after 45 days may be resolved by JAMS, which
is the independent organization responsible for reviewing and resolving complaints about
our Data Privacy Frameworks compliance. You can contact JAMS free of charge at
https://www.jamsadr.com/DPF-Dispute-Resolution. JAMS is an alternative dispute
resolution provider based in the US.
If your concern still isn't addressed by JAMS, you may be entitled to a binding arbitration
under the DPF Principles through the International Centre for Dispute Resolution, which is
the international division of the American Arbitration Association (“ICDR-AAA”) and which
is the administrator for the Data Privacy Frameworks binding arbitration program. The
administration of all such arbitrations will be in accordance with ICDR-AAA’s applicable
dispute resolution rules and procedures in effect at the time any demand for arbitration is
filed (the “ICDR-AAA Rules”). If you are in the EEA, please see the applicable ICDR-AAA
Rules here. Notwithstanding anything to the contrary, both you and NW Drivers Ed agree to
the applicable ICDR-AAA Rules relating to mass arbitration filings, including without
limitation the ICDR-AAA Mass Arbitration Supplementary Rules and Fee Schedules, but
excluding any rules or procedures governing or permitting class or representative actions.
Any dispute resolution demand or counterclaim, including arbitration demand or
counterclaim, asserted by either party must contain sufficient information to provide fair
notice to the other party of the asserting party’s identity, the claims being asserted and the
factual allegations on which those claims are based, and must include proof that the
claimant’s data is subject to this Privacy Policy. ICDR-AAA may require amendment of any
demand or counterclaim that does not satisfy these requirements. ICDR-AAA has the right
to impose sanctions for any claims it determines to be frivolous or improper (under the
standard set forth in Federal Rule of Civil Procedure 11 and any similar standards in other
jurisdictions), including for any claim filed on behalf of a claimant whose data is not
subject to this Privacy Policy.
Nothing in the Data Privacy Frameworks affects your rights as a data subject to the extent
we use any European Commission approved standard data protection clauses for transfers
from the US. If there is any conflict between the terms in this Privacy Policy and applicable
DPF Principles, the applicable DPF Principles shall govern.
11. Updates to this Privacy Policy
We’ll update this Privacy Policy from time to time to reflect changes in technology, law, our
business operations or any other reason we determine is necessary or appropriate. When
we make changes, we’ll update the “Effective Date” at the top of the Privacy Policy and post
it on our website. If we make material changes to it or the ways we process your
information, we’ll notify you (by, for example, prominently posting a notice of the changes
on our website before they take effect or directly sending you a notification).
We encourage you to check back periodically to review this Privacy Policy for any changes
since your last visit. This will help ensure you better understand your relationship with us,
including the ways we process your information.
12. Who is NW Drivers Ed?
When we say “NW Drivers Ed” (or “we,” “us” or “our”), we mean: NW Drivers Ed if you are a
resident of or have your principal place of business in the United States of America or any
of its territories or possessions (the “US”).
If your place of residence or principal place of business changes, the NW Drivers Ed entity
that controls your personal information will be determined by your new residence or
principal place of business from the date it changes.
You have the right to lodge a complaint with a competent supervisory authority, subject to
applicable law.
13. How to contact us
If you have questions, comments or complaints about this Privacy Policy or our privacy
practices or if you would like to exercise your rights and choices, please email us at
[email protected], or write to us at the addresses below.
NW Drivers Ed
548 Pacific Blvd SW
Albany, OR 97321
United States
Addendum A
Cookie Policy
Effective Date: April 1, 2026
This Cookie Policy describes how NW Drivers Ed uses cookies and similar technologies to
provide, customize, evaluate, improve, promote and protect our Services. Note that any
capitalized terms not defined in this Cookie Policy have the meanings set forth in our Terms
of Service. If you have any comments or questions about this Cookie Policy, feel free to
contact us at [email protected].
Cookies. Cookies are small pieces of text sent to your browser when you visit a website.
They serve a variety of functions, like enabling us to remember certain information you
provide to us as you navigate between pages on the Services. We use cookies on the
website and associated domains of www.nwdriversed.com and on NW Drivers Ed web and
mobile applications for the following purposes:
• Authentication, Customization, Security and Other Functional Cookies. Cookies
help us verify your Account and device and determine when you’re logged in so we
can make it easier for you to access the Services and provide the appropriate
experiences and features. We also use cookies to help prevent fraudulent use of
login credentials and to remember choices you’ve made on the Services, such as
your language preference.
• Performance and Analytics. Cookies help us analyze how the Services are being
accessed and used and enable us to track performance of the Services. For
example, we may use cookies to determine if you viewed a page or opened an email.
This helps us provide you with information that you find interesting.
• Opting Out. You can set your browser to not accept cookies, but this may limit your
ability to use the Services. We currently don’t respond to DNT:1 signals from
browsers visiting our Services. You can also opt out of receiving interest-based ads
from certain ad networks here.
Device Identifiers. We use device identifiers on NW Drivers Ed web and mobile applications
to track, analyze, and improve the performance of our Services.
Third Party Tags. We may use and manage third-party tags on the website and associated
domains of www.nwdriversed.com and on NW Drivers Ed web and mobile applications.
Third-party tags may take the form of tracking snippets. We may use tracking snippets to
capture data from your browser or set cookies on your device to store data. For example, if
you see a NW Drivers Ed ad on a social media platform and choose to use NW Drivers Ed,
we may use a tag to reduce the number of NW Drivers Ed ads you see on that platform. We
use Google Tag Manager to manage our third-party tag usage. This may cause other tags to
be activated which may, for their part, collect data and set cookies under certain
circumstances. Google Tag Manager does not store this data.
We may update this Cookie Policy from time to time. When we make changes, we’ll update
the “Effective Date” at the top of the Cookie Policy and post it on our website. We
encourage you to check back periodically to review this Cookie Policy for any changes
since your last visit.